Support
Answers to the questions we get most. If yours isn't here, email us and a human will reply within one business day.
How do I borrow something?
Browse or search on the Home tab, open a listing, pick your dates, and send a borrow request. The owner gets a notification and can accept, decline, or propose different terms. Once accepted, chat in the app to arrange the handoff.
When am I charged?
Nothing is charged when you send a request. The rental total — plus any refundable security deposit the lender chose — is charged when the lender accepts. Deposits are released automatically when the rental completes.
How do I get paid for lending?
Earnings land in your in-app wallet. Connect a bank account under Profile → Wallet to withdraw, which is handled by Stripe.
What are circles?
A circle is a private group — a family, a street, a club, an event — where members share items with each other. Circle items are visible to members even when they aren't listed publicly. Event circles add a shared checklist so a group can see what still needs bringing, and who's bringing it. Read more on the Circles page.
Why does the app ask for my location?
To sort listings by how far away they are. You can decline and search by ZIP code instead. Background location is separate and optional — it powers arrival alerts during a pickup or return, and only during that window. See the Privacy Policy.
Someone is behaving badly. What do I do?
Open the “…” menu on their profile, their listing, or your chat and choose Report. You can block them in the same step. Reports are reviewed within 24 hours. Details are in the Community Guidelines.
How do I delete my account?
Profile → Settings → Delete account. It happens immediately in the app; no email to us is needed. What is erased and what is kept is spelled out on that screen and in section 8 of the Privacy Policy.
An item came back damaged
Message the borrower first — most issues resolve directly. If they don't, email us within 7 days of the rental ending with photos and the rental details, and we will review the deposit.
I forgot my password
Tap “Forgot password” on the login screen. If you never added an email address, contact support and we will verify you by phone.
Contact
Email: hello@lendumine.com
Response time: within one business day